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In-Branch Appointment Scheduler

Even though most SEFCU branches have transitioned to drive-thru-only locations, it doesn’t mean we aren’t available to serve your financial needs! While we can assist with most transactions over the phone or in the drive-thru we realize there are times a branch visit may be necessary. For the continued safety and security of our staff and members, if you wish to visit any of our drive-thru-only locations in person, an appointment is required in advance.

Benefits of scheduling an appointment
Get service on the day and time that is convenient for you
Speak to a representative to confirm your appointment day and time and discuss what you need to bring with you
Feel safe knowing we are working hard to keep social distancing in place

What do you need an appointment for?
Some examples of account assistance you will need to schedule an appointment for include any non-teller line account assistance like in-depth account reviews, fraud or dispute claims, loan applications, and notary services.

CLICK Here to watch a how-to video

Important note about entering a SEFCU branch lobby for any reason: Please review the following health questions prior to your visit.  If you answer "yes" to any of the below questions now OR on the day you intend to come in, please do not plan to visit the branch. Our Member Solutions Center is happy to assist you remotely or can help reschedule your branch appointment for a future date.


  1. Have you experienced a fever of 100.4 degrees Fahrenheit or greater, a new cough, new loss of taste or smell, or shortness of breath within the past 10 days?
  2. In the past 10 days, have you tested positive for COVID-19 using a test that tested saliva or used a nose or throat swab (not a blood test)? (10 days measured from the date you were tested, not the date you received the test result.)
  3. To the best of your knowledge, in the past 14 days, have you been in close contact (within 6 feet for at least 10 minutes) with anyone while they had COVID-19?
  4. In the past 14 days, have you traveled internationally or returned from a state identified by New York State as having widespread community transmission of COVID-19 (other than just passing through the restricted state for less than 24 hours)?

If you have answered “yes” to any of these questions, please contact our Member Solutions Center at 800-727-3328 instead of visiting a branch.  

If you proceed with scheduling an in-person visit, we will contact you within one business day of the submission of your request to confirm your appointment and schedule the best time for you to visit.

Your Name

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Binghamton - Front Street

Binghamton - Kirkwood

Binghamton – Vestal

Buffalo – Amherst

Buffalo - Clarence

Buffalo - Main Street

Capital Region - Albany St.

Capital Region - Altamont

Capital Region - Amsterdam

Capital Region - Arbor Hill

Capital Region - Clifton Park

Capital Region - East Greenbush

Capital Region - Empire State Plaza

Capital Region - Glenmont

Capital Region - Guilderland

Capital Region - Hoosick Road

Capital Region - Latham

Capital Region - Malta

Capital Region - Niskayuna

Capital Region - Park South

Capital Region – Patroon Creek

Capital Region - Schodack

Capital Region - Troy/HVCC (Vandenburgh Ave)

Capital Region - Vista

Capital Region - South Pearl Street

Capital Region - Wilton

Capital Region - Wolf Road

Syracuse - Cicero

Syracuse – Midler

Syracuse - South Crouse Ave

*Please note: In order to ensure proper scheduling, we will reach out to you within one business day of submitting this request to schedule the time for your appointment.
*Please note: In order to ensure proper scheduling, we will reach out to you within one business day of submitting this request to schedule the time for your appointment.

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Access to safe deposit box

Adding a beneficiary to an account

Bulk item business account transactions (including coin)

Cash withdrawal exceeding $10,000

Loan Check Pick-up

Notary/Medallion Signature Guarantee

Open a new account (including share certificates)

Redeem Savings Bonds

Removing an account holder from an account

Rolled coin pick-up

Utilize coin sorter machine

Other (we will confirm your request when we reach out to you for scheduling)